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Terms & Conditions of Business

 

1. BUSINESS NAME & CONTACT DETAILS

 

NorthStone Art & Jewellery, Cummertrees Mill, Annan, Dumfries & Galloway, DG12 5QD

[email protected]

 

2. DESPATCH

We aim to post goods within 72 hours of payment, normally by Royal Mail, signed for service. Bespoke and custom orders may take longer.

 

3. CANCELLATIONS

With the exception of bespoke and custom orders, if you wish to cancel your order, you may do so at any time up to 30 days after receipt of the goods. Please let us know by email to [email protected]

 

4. RETURNS

Goods must be returned within 30 days from cancellation in their original condition and packaging for a refund, obtaining proof of postage. Please note it is not our policy to refund the postage of returned goods unless they are incorrect or faulty.

 

5. REFUNDS

Subject to receipt of the returned goods or proof of postage from the Post Office, a refund will be made within 14 days. A deduction may be made if the goods are not in their original condition or packaging. 

 

6. COPYRIGHT

All NorthStone Art  & Jewellery designs, whether in products, tutorials or workshops are owned by NorthStone Art & Jewellery and are subject to the relevant copyright protections under UK law. No part of any tutorial, design or workshop project may be replicated for commercial use, without the express permission of NorthStone Art & Jewellery.

 

7. PRIVACY POLICY AND GDPR

Your contact details provided upon payment may be used for the purpose of confirming your order details or providing additioanl workshop arrangements. They will not be automatically used for marketing purposes. If you wish to be included in the monthly newsletter email group for updates on offers, products and/or future workshops, you must email directly asking to subscribe to the email list. You may unsubscribe from this list at any tim. Email address is [email protected]

 

Under no circumstances will your contact details be passed to any 3rd party unless we are required by law to do so.